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Visitors Information

Food services

The cafeteria is on the fourth floor of the hospital Tower, directly across from the main visitor elevators. Visitors are welcome to use the hospital cafeteria. Hot meals are served weekdays from 11 a.m. to 2 p.m. for lunch and 4 to 6:30 p.m. for dinner. A variety of beverages and “Grab and Go” items (breakfast items, salads, sandwiches, desserts) are available weekdays from 8 to 10:30 a.m. and 2 to 4 p.m. and weekends from 2 to 4 p.m.
For your convenience, a Subway restaurant is located in the main lobby (Outpatient Center, first floor). It is open 24 hours.

Vending machines (sodas and snacks) are located on the 2nd, 8th and 12th floors of the Tower; Outpatient Center floors 1 (Emergency department), 6 and 7, and the lobby on the 4th floor of E Building.

Wireless access available

Altoona Regional offers free wireless Internet access on the Altoona Hospital Campus and at the Surgery Center. Patients and visitors can log on through our “Guest” network using a laptop, game console, PDA, cell phone or MP3 player.

Gift shop

The Gift shop is operated by the Friends of Altoona Regional Health System. All proceeds are returned to the hospital to benefit patients.


As a community service, the UPMC Altoona Donna Jean Hospitality House (PDF) is available to accommodate family members of patients. Contact UPMC Altoona Police at 814-889-2121 for a reservation.

In addition, UPMC Altoona has rate and service agreements for patient families with several local hotels. A current list can be found in our Guide for Patients and Families (PDF).

For the safety of your friends and relatives, visitors are not permitted to spend the night in cars or other motor vehicles on any hospital lot.

Mail and flower delivery

Mail is delivered to your room daily. Mail received after you’ve been discharged is forwarded to the home address on record. Flowers/plants are not permitted in Critical Care or patient rooms designated as “Protective Environment.” In other areas of the hospital, the florist or a volunteer will bring them to your room. Your friends and relatives can ensure that you receive mail by addressing it to:

Altoona Regional Health System
Altoona Hospital Campus
Room Number
620 Howard Ave.
Altoona, PA 16601


We believe that visiting should be flexible and patient-controlled.

Although rest is an important part of your treatment, visits from friends and loved ones are part of your therapy, too. Please visit only from 9 a.m. to 9 p.m. and limit bedside visitors to no more than three at one time.

Before surgery, members of the immediate family may visit briefly before the preoperative medication is administered. Members of your immediate family may visit after surgery but must first check with the nurse. While awaiting your return from surgery, family members may be seated in the surgical reception area, where they will be notified of your progress.

Specialty Units

Palliative Care Unit: Visiting hours are unlimited with no age limitation. Families may spend the night with the patient.

Maternity: Unlimited visitation for fathers or other identified support person. 11 a.m. to 1 p.m. for grandparents and siblings only, and 1 to 8 p.m. for the general public, grandparents, siblings and children over 13. No children under 12 are permitted to visit unless they are siblings of the newborn. Anyone with signs and symptoms of infection should not visit.

Pediatrics: Unlimited visitation for parents/guardians and grandparents. One parent/guardian or grandparent may stay from 9 p.m. to 7 a.m. Siblings and peers may visit with prior approval from the nurse in charge. Open visiting hours are 9 a.m. to 9 p.m. Only three visitors are permitted at a time.

Behavioral Health Inpatient Unit, 3rd Floor, G Building: Visiting is from 6:30 to 7:30 p.m. daily. Special times can be arranged by the treatment team. No one under 16 is allowed to visit. Only immediate family may visit adolescent patients. Friendships can be created among patients and it is our policy that former patients cannot visit until three months after being discharged unless allowed by a psychiatrist (per standard operating procedure).

Critical Care

Our Critical Care facilities are specially designed for the short-term critical, trauma or postoperative patient needing constant observation. They do not replace the recovery room, where patients who have undergone surgery are cared for until they have recovered from the anesthetic. Nurses assigned to Critical Care have been educated in coping with critical medical situations and are highly skilled in the use of state-of-the-art lifesaving equipment.

Intensivists (physicians who specialize in critical care medicine) make rounds in the hospital’s ICUs daily and are available 24/7 to the medical and surgical-trauma ICUs.

Patients are admitted and discharged from Critical Care upon order of the attending physician.

To aid in the patient’s healing, we allow unlimited visiting hours. Two visitors at a time are permitted in the patient’s room. There is a waiting area outside the unit for occasions when we ask you to step out of the room. One member of the patient’s family should be selected to inquire about the patient and inform other relatives and friends of the patient’s progress.

Families are encouraged to choose a code word to use when asking about the patient.

Preventing Infections: What Can You Do?
  • Wash your hands after handling any type of soiled material, before eating and after using the bathroom.
  • Be an active member of your health care team. Remind doctors and nurses to wash their hands before and after working with you.
  • If you have an intravenous catheter (IV), keep the dressing clean and dry. Tell your nurse if the dressing is loose or gets wet.
  • If you have a dressing on a wound, be sure to let your nurse know if it is loose or becomes wet.
  • After surgery, be sure to follow your doctor’s instructions regarding deep breathing, breathing exercises and getting out of bed to help prevent lung infections.
  • Remind people not to visit if they are ill.
We care about you and see ourselves as partners in your care and recovery.

We promise to wash our hands when caring for you to ensure a safe environment while you are here. If we don’t, please remind us.

Hand washing is the single most effective thing we can all do to prevent the spread of germs.

While you are in the hospital, you may be placed on “special precautions,” which may be taken because of a known or suspected infection. This does not always mean a patient has the disease. Special-precaution patient rooms are designated by a color-coded sign at the entrance. Staff and visitors may be required to wear gowns, gloves and masks in your room. Visitors who refuse to comply will be asked to leave the facility directly after their visit. They should not make any other stops in the hospital after leaving your room (i.e., stopping at vending rooms, the cafeteria, gift shop, etc.).

Additional measures may be used depending on the specific type of special precautions you may be on. Educational materials are available from your nursing team.

It is very important to protect all of our patients from infection. Without proper precautions, germs can easily spread among patients, visitors and staff.

© Altoona Regional. All Rights Reserved.   620 Howard Avenue, Altoona, PA 16601-4899   PH: 814-889-2011
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